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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Refund Policy

Clear information about our refund procedures, eligibility criteria, and fee separation.

ETA Express Entry is a private third-party service. We are not affiliated with the UK Government or GOV.UK.

Last Updated: March 2026

Important: Fee Separation

Your total payment consists of two separate components: our service fee (which covers guided application assistance, error checking, submission handling, and email support) and the official UK Government fee (Set by the UK Government). These fees have different refund conditions as outlined below.

Service Fee Refund Eligibility

Refund eligibility for our service fee depends on the status of your application at the time of the request:

Before Submission to Authorities

If your application has not yet been submitted to the relevant authorities for processing, you may request a refund of the service fee. Contact us within 14 days of payment.

After Submission to Authorities

Once your application has been submitted for official processing, the service fee is non-refundable as the application assistance work has been completed.

Duplicate Submissions

If a duplicate application was submitted due to a technical error on our platform, you are eligible for a full refund of the duplicate charge. Please provide both application reference numbers.

Government Fee Refund

The official UK Government ETA fee is collected on behalf of the government and is non-refundable once submitted. This fee is set and controlled by the UK Government, and refund of this component is subject to the government's own policies, not ours.

How to Request a Refund

To request a refund, contact our support team via the Contact Us page with the following information:

  • Your application reference number
  • The email address used during application
  • The reason for your refund request
  • Any supporting documentation

Refund Processing Timeline

Our team will acknowledge your refund request within 2 business days and provide an initial assessment. If approved, refunds are processed to the original payment method within 5–14 business days, depending on your financial institution.

Non-Refundable Circumstances

Refunds are not available in the following situations:

  • Applications that have been fully processed and received a determination (approved or refused)
  • Applications where false or misleading information was provided
  • Change of mind after the application has been submitted for processing
  • Requests made more than 30 days after payment
  • The official UK Government fee portion, once submitted

Disputed Charges

If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your financial institution. We can usually resolve billing issues directly and promptly.